Conflict resolution is a key skill for any workforce.
Conflict can be a healthy outlet, however at times it can have negative effects on the workforce.
However, don’t just ignore it and brush it under the carpet!
The good news is a conflict can be resolved, if dealt with accordingly and correctly.
It is important to be mindful as an employer or manager that all employees in a workplace are all unique and have their own beliefs and values. They also have their own needs and habits. We all see the world in a different light and perspective.
Although our uniqueness is an asset in the workplace, this at times can cause conflict. If your workplace has no conflict resolution procedures in place a conflict may lead to not only poor decisions being made, but also to disputes. This could also involve bullying and harassment at work.
If your workplace lacks in conflict resolution or do not have a policy or process, regarding how to deal with conflict it can have a negative impact on your workplace, as well as business.
This can affect your team in various ways such as ; their teamwork, their motivation and enthusiasm in regard to their work. Plans and projects could be threatened and come to a standstill. Unresolved conflict in the workplace can also lead to a high turnover of employees or affect employees mental health and wellbeing.
Most of us spend on average based on 35 hours per week up to 1, 795 hours per year at our workplace in the UK. Therefore, it is vital to ensure your workplace is in harmony and make sure you have conflict resolution policy and procedure in place.
Let’s look at a few examples that may cause conflict at a workplace.
- Unclear job expectations and level of responsibility
- Poor communication between employees and the employer
- Personality clashes
- Resistance to change
- Distrust or micro-management
Bear in mind conflict can also occur between workplace and customers.
Conflict resolution is a process of identifying, addressing, and resolving disagreements or disputes among employees in the workplace. Its purpose is to assist in creating a positive and productive work environment.
How can you find a resolution?
- See it from ‘their’ point of view
- Show understanding and empathy
- Hear both sides (don’t take sides)- ensure they are feeling listened to
- Discuss how to resolve (their wishes and how to move forward, find a compromise)
- Apologise
- Start fresh
- Keep communication open